Understanding who repeatedly fails phishing simulations is only the starting point. The real value is understanding why it happens at the critical moments that matter.
Knowing who repeatedly fails phishing simulations is only the starting point. The real value is understanding why it happens at the critical moments that matter. These are the moments where employees are making fast decisions under pressure. We identify the behaviours, assumptions, workplace pressures, and obstacles that influence decisions at these moments, giving security leaders clarity on the true drivers of human risk.
Repeat failures are rarely about knowledge gaps alone. We help individuals recognise the decision patterns that lead to risk at critical moments, and equip them with practical ways to pause, verify, and choose safer actions when it matters most.
Lasting risk reduction comes from changing what people do in critical moments, not just what they know. Through targeted reinforcement, practical safeguards, and manager involvement, we build safer decision-making into daily workflows so the right choice becomes the default under pressure.
Track improvements through reductions in repeat phishing failures and other human risk indicators. Clear reporting provides security, HR, and compliance teams with evidence that behaviour is changing where it matters most.
SANS Security Awareness Professional — certified instructor, managing human risk.